Refund & Returns Policy

01 Books

Books ordered specifically by request and delivered as specified are generally not eligible for return or refund, except where required by applicable law or where the item is defective, damaged or incorrectly supplied.

02 Online Lessons

Payments made for online lessons are generally non-refundable once the lesson package, booking or service period has commenced.

Students are expected to complete lessons with their tutor for the full duration that has been paid for.

03 Video & Subscription Payments

Payments made for access to online videos, tutorials, digital learning content or subscription-based website services are generally non-refundable once access has been granted.

Students are responsible for using the website and available learning services within the period covered by their payment.

Where a monthly fee provides one month of access, any unused portion of that access period will generally not carry over or qualify for a refund.

04 Approved Refunds

Where a refund is approved, it will normally be processed using the original method of payment where possible.

The time required for a refund to reflect may depend on the relevant bank, card issuer, payment provider or financial institution.

05 Sale Items

Items purchased at a discounted or promotional price may have different return or refund conditions.

Where legally permitted, certain sale items may not be eligible for refund unless the item is defective, damaged, incorrectly supplied or otherwise qualifies for a remedy under applicable law.

06 Exchanges

Physical items may be eligible for replacement where they are defective, damaged or incorrectly supplied.

Where an exchange is approved, the replacement will generally be for the same item, subject to availability.

To request an exchange, please contact SASOR© using the email address provided at the bottom of this page.

07 Gifts

Where an item was clearly identified as a gift at the time of purchase and was delivered directly to the recipient, an approved return may be processed as a gift credit where appropriate.

Where the purchase was not identified as a gift, any approved refund may be processed back to the original purchaser or original payment method.

08 Shipping Returns

Where a physical item is returned, the customer may be responsible for the cost of return shipping unless the return is due to an error, defect or other circumstance for which SASOR© is responsible or where applicable law provides otherwise.

Original or return shipping charges may be non-refundable where legally permitted.

Delivery and exchange times may vary depending on the customer’s location and the delivery provider.

For higher-value items, customers should consider using a traceable delivery service and appropriate shipping insurance.

09 Liability & Service Expectations

SASOR© aims to provide educational products and services to a reasonable professional standard. Individual learning experiences, preferences and expectations may, however, differ between students and website users.

10 Customer Responsibilities

Before purchasing a product or service, customers should ensure that they understand:

• The product or service being purchased.
• The applicable price and payment terms.
• The duration of any subscription or lesson package.
• Any technical requirements for accessing digital content.
• The refund and exchange conditions applicable to the purchase.

11 Need Help?

If you have a question regarding a refund, return, exchange, damaged item, payment or online service, please contact SASOR© and provide the relevant order or payment information.