{"id":261,"date":"2026-07-18T19:56:38","date_gmt":"2026-07-18T19:56:38","guid":{"rendered":"https:\/\/sasor.africa\/?page_id=261"},"modified":"2026-08-28T19:15:02","modified_gmt":"2026-08-28T19:15:02","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/sasor.africa\/?page_id=261","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"261\" class=\"elementor elementor-261\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3eac3fd e-con-full e-flex e-con e-parent\" data-id=\"3eac3fd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:89,&quot;url&quot;:&quot;https:\\\/\\\/sasor.africa\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/b3-scaled.jpg&quot;},{&quot;id&quot;:90,&quot;url&quot;:&quot;https:\\\/\\\/sasor.africa\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/b4-scaled.jpg&quot;},{&quot;id&quot;:91,&quot;url&quot;:&quot;https:\\\/\\\/sasor.africa\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/b5-scaled.jpg&quot;},{&quot;id&quot;:92,&quot;url&quot;:&quot;https:\\\/\\\/sasor.africa\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/b6-scaled.jpg&quot;},{&quot;id&quot;:93,&quot;url&quot;:&quot;https:\\\/\\\/sasor.africa\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/b7-scaled.jpg&quot;},{&quot;id&quot;:94,&quot;url&quot;:&quot;https:\\\/\\\/sasor.africa\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/b8-scaled.jpg&quot;}],&quot;background_slideshow_slide_duration&quot;:3500,&quot;background_slideshow_ken_burns&quot;:&quot;yes&quot;,&quot;background_slideshow_ken_burns_zoom_direction&quot;:&quot;out&quot;,&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t<div class=\"elementor-element elementor-element-6c9d2c31 e-grid e-con-full e-con e-child\" data-id=\"6c9d2c31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62f58550 elementor-widget__width-initial animated-slow elementor-invisible elementor-widget elementor-widget-image\" data-id=\"62f58550\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"257\" src=\"https:\/\/sasor.africa\/wp-content\/uploads\/2026\/07\/logoFinal-removebg-preview-768x257.png\" class=\"attachment-medium_large size-medium_large wp-image-110\" alt=\"\" srcset=\"https:\/\/sasor.africa\/wp-content\/uploads\/2026\/07\/logoFinal-removebg-preview-768x257.png 768w, https:\/\/sasor.africa\/wp-content\/uploads\/2026\/07\/logoFinal-removebg-preview-600x201.png 600w, https:\/\/sasor.africa\/wp-content\/uploads\/2026\/07\/logoFinal-removebg-preview-300x101.png 300w, https:\/\/sasor.africa\/wp-content\/uploads\/2026\/07\/logoFinal-removebg-preview.png 862w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74e87808 animated-slow elementor-invisible elementor-widget elementor-widget-image\" data-id=\"74e87808\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"192\" src=\"https:\/\/sasor.africa\/wp-content\/uploads\/2026\/07\/sa-flag-1-300x192.png\" class=\"attachment-medium size-medium wp-image-154\" alt=\"\" srcset=\"https:\/\/sasor.africa\/wp-content\/uploads\/2026\/07\/sa-flag-1-300x192.png 300w, https:\/\/sasor.africa\/wp-content\/uploads\/2026\/07\/sa-flag-1-600x385.png 600w, https:\/\/sasor.africa\/wp-content\/uploads\/2026\/07\/sa-flag-1-1024x656.png 1024w, https:\/\/sasor.africa\/wp-content\/uploads\/2026\/07\/sa-flag-1-768x492.png 768w, https:\/\/sasor.africa\/wp-content\/uploads\/2026\/07\/sa-flag-1.png 1050w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c4e15d6 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5c4e15d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Refunds and Returns Policy<\/b><\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1707812e e-grid e-con-full e-con e-child\" data-id=\"1707812e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5aa6da8a elementor-align-center animated-slow elementor-invisible elementor-widget elementor-widget-button\" data-id=\"5aa6da8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\ud83d\ude80 Start Learning<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10b8a7c4 elementor-align-center animated-slow elementor-invisible elementor-widget elementor-widget-button\" data-id=\"10b8a7c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\ud83d\udcda Book Store<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-333b95f3 elementor-align-center animated-slow elementor-invisible elementor-widget elementor-widget-button\" data-id=\"333b95f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\ud83d\udcdd Exam Prep<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18798a4b animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"18798a4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">SASOR REFUND &amp; RETURNS POLICY<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-227a48cc animated-slow elementor-shape-rounded elementor-grid-0 e-grid-align-center elementor-invisible elementor-widget elementor-widget-social-icons\" data-id=\"227a48cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"social-icons.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-repeater-item-d6f755f\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-x-twitter elementor-repeater-item-e4f0a9a\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">X-twitter<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-x-twitter\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M389.2 48h70.6L305.6 224.2 487 464H345L233.7 318.6 106.5 464H35.8L200.7 275.5 26.8 48H172.4L272.9 180.9 389.2 48zM364.4 421.8h39.1L151.1 88h-42L364.4 421.8z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-youtube elementor-repeater-item-10812c8\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Youtube<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-youtube\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M549.655 124.083c-6.281-23.65-24.787-42.276-48.284-48.597C458.781 64 288 64 288 64S117.22 64 74.629 75.486c-23.497 6.322-42.003 24.947-48.284 48.597-11.412 42.867-11.412 132.305-11.412 132.305s0 89.438 11.412 132.305c6.281 23.65 24.787 41.5 48.284 47.821C117.22 448 288 448 288 448s170.78 0 213.371-11.486c23.497-6.321 42.003-24.171 48.284-47.821 11.412-42.867 11.412-132.305 11.412-132.305s0-89.438-11.412-132.305zm-317.51 213.508V175.185l142.739 81.205-142.739 81.201z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-wordpress elementor-repeater-item-cea5595\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">WordPress<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-wordpress\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M61.7 169.4l101.5 278C92.2 413 43.3 340.2 43.3 256c0-30.9 6.6-60.1 18.4-86.6zm337.9 75.9c0-26.3-9.4-44.5-17.5-58.7-10.8-17.5-20.9-32.4-20.9-49.9 0-19.6 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class=\"elementor-element elementor-element-ef1456d e-flex e-con-boxed e-con e-parent\" data-id=\"ef1456d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27a4a879 elementor-widget elementor-widget-text-editor\" data-id=\"27a4a879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<style>\n\/* ========================================\n   SASOR REFUND & RETURNS POLICY\n======================================== *\/\n\n.sasor-refund-wrapper{\n    max-width:1100px;\n    margin:0 auto;\n    padding:20px;\n}\n\n.sasor-refund-card{\n    position:relative;\n    overflow:hidden;\n    background:linear-gradient(\n        135deg,\n        rgba(255,255,255,.92),\n        rgba(255,255,255,.65)\n    );\n    backdrop-filter:blur(14px);\n    -webkit-backdrop-filter:blur(14px);\n    border:1px solid rgba(255,255,255,.70);\n    border-radius:24px;\n    padding:55px;\n    box-shadow:0 18px 50px rgba(4,30,81,.12);\n}\n\n\/* Decorative circles *\/\n.sasor-refund-card::before{\n    content:\"\";\n    position:absolute;\n    top:-120px;\n    right:-100px;\n    width:280px;\n    height:280px;\n    border-radius:50%;\n    background:rgba(10,168,208,.12);\n}\n\n.sasor-refund-card::after{\n    content:\"\";\n    position:absolute;\n    bottom:-140px;\n    left:-100px;\n    width:280px;\n    height:280px;\n    border-radius:50%;\n    background:rgba(149,201,61,.09);\n}\n\n.sasor-refund-content{\n    position:relative;\n    z-index:2;\n}\n\n\n\/* ========================================\n   HEADER\n======================================== *\/\n\n.sasor-refund-label{\n    display:inline-block;\n    color:#0AA8D0;\n    font-size:14px;\n    font-weight:700;\n    letter-spacing:2px;\n    text-transform:uppercase;\n    margin-bottom:14px;\n}\n\n.sasor-refund-title{\n    color:#041E51;\n    font-size:42px;\n    line-height:1.2;\n    margin:0 0 20px;\n    font-weight:750;\n}\n\n.sasor-refund-title span{\n    color:#0AA8D0;\n}\n\n.sasor-refund-divider{\n    width:80px;\n    height:4px;\n    border-radius:20px;\n    background:linear-gradient(90deg,#0AA8D0,#95C93D);\n    margin-bottom:28px;\n}\n\n.sasor-refund-intro{\n    color:#4f5968;\n    font-size:18px;\n    line-height:1.85;\n    margin:0 0 35px;\n}\n\n.sasor-refund-intro strong{\n    color:#041E51;\n}\n\n\n\/* ========================================\n   POLICY SECTIONS\n======================================== *\/\n\n.sasor-refund-section{\n    padding:30px 0;\n    border-bottom:1px solid rgba(4,30,81,.10);\n}\n\n.sasor-refund-section:last-child{\n    border-bottom:none;\n}\n\n.sasor-refund-heading{\n    display:flex;\n    align-items:flex-start;\n    gap:13px;\n    color:#041E51;\n    font-size:23px;\n    line-height:1.35;\n    margin:0 0 18px;\n    font-weight:700;\n}\n\n.sasor-refund-number{\n    display:flex;\n    align-items:center;\n    justify-content:center;\n    flex-shrink:0;\n    width:39px;\n    height:39px;\n    border-radius:11px;\n    background:rgba(10,168,208,.10);\n    color:#0AA8D0;\n    font-size:14px;\n    font-weight:800;\n}\n\n.sasor-refund-text{\n    color:#4f5968;\n    font-size:16px;\n    line-height:1.9;\n    margin:0 0 15px;\n}\n\n.sasor-refund-text:last-child{\n    margin-bottom:0;\n}\n\n.sasor-refund-text strong{\n    color:#041E51;\n}\n\n\n\/* ========================================\n   LISTS\n======================================== *\/\n\n.sasor-refund-list{\n    margin:12px 0 0;\n    padding:0;\n    list-style:none;\n}\n\n.sasor-refund-list li{\n    position:relative;\n    padding:8px 0 8px 28px;\n    color:#4f5968;\n    font-size:16px;\n    line-height:1.75;\n}\n\n.sasor-refund-list li::before{\n    content:\"\u2713\";\n    position:absolute;\n    left:0;\n    top:8px;\n    color:#0AA8D0;\n    font-weight:800;\n}\n\n\n\/* ========================================\n   HIGHLIGHT BOX\n======================================== *\/\n\n.sasor-refund-highlight{\n    margin-top:20px;\n    padding:22px 25px;\n    border-left:4px solid #0AA8D0;\n    background:rgba(10,168,208,.07);\n    border-radius:0 14px 14px 0;\n    color:#041E51;\n    font-size:16px;\n    line-height:1.8;\n}\n\n.sasor-refund-highlight strong{\n    color:#041E51;\n}\n\n\n\/* ========================================\n   LEGAL \/ LIABILITY BOX\n======================================== *\/\n\n.sasor-refund-legal{\n    margin-top:20px;\n    padding:24px;\n    background:rgba(4,30,81,.05);\n    border:1px solid rgba(4,30,81,.10);\n    border-radius:16px;\n}\n\n.sasor-refund-legal h3{\n    color:#041E51;\n    font-size:18px;\n    font-weight:700;\n    margin:0 0 10px;\n}\n\n.sasor-refund-legal p{\n    color:#4f5968;\n    font-size:15px;\n    line-height:1.85;\n    margin:0;\n}\n\n\n\/* ========================================\n   CONTACT SECTION\n======================================== *\/\n\n.sasor-refund-contact{\n    margin-top:42px;\n    padding:32px;\n    text-align:center;\n    border-radius:18px;\n    background:linear-gradient(\n        135deg,\n        rgba(4,30,81,.97),\n        rgba(10,168,208,.92)\n    );\n    box-shadow:0 14px 35px rgba(4,30,81,.15);\n}\n\n.sasor-refund-contact h3{\n    color:#ffffff;\n    font-size:24px;\n    margin:0 0 10px;\n}\n\n.sasor-refund-contact p{\n    color:rgba(255,255,255,.86);\n    font-size:16px;\n    line-height:1.7;\n    margin:0 0 12px;\n}\n\n.sasor-refund-contact a{\n    color:#ffffff;\n    font-size:18px;\n    font-weight:700;\n    text-decoration:none;\n}\n\n.sasor-refund-contact a:hover{\n    color:#95C93D;\n}\n\n.sasor-refund-footer{\n    margin-top:25px;\n    text-align:center;\n    color:#7a8492;\n    font-size:13px;\n}\n\n\n\/* ========================================\n   MOBILE\n======================================== *\/\n\n@media(max-width:767px){\n\n    .sasor-refund-wrapper{\n        padding:10px;\n    }\n\n    .sasor-refund-card{\n        padding:32px 24px;\n        border-radius:18px;\n    }\n\n    .sasor-refund-title{\n        font-size:32px;\n    }\n\n    .sasor-refund-intro{\n        font-size:16px;\n        line-height:1.8;\n    }\n\n    .sasor-refund-heading{\n        font-size:20px;\n    }\n\n    .sasor-refund-text,\n    .sasor-refund-list li{\n        font-size:15px;\n        line-height:1.8;\n    }\n\n    .sasor-refund-highlight{\n        font-size:15px;\n    }\n\n    .sasor-refund-contact{\n        padding:25px 18px;\n    }\n\n    .sasor-refund-contact h3{\n        font-size:21px;\n    }\n}\n<\/style>\n\n\n<div class=\"sasor-refund-wrapper\">\n\n<section class=\"sasor-refund-card\">\n\n<div class=\"sasor-refund-content\">\n\n    <div class=\"sasor-refund-label\">\n        South African School of Robotics\n    <\/div>\n\n    <h1 class=\"sasor-refund-title\">\n        Refund &amp; <span>Returns Policy<\/span>\n    <\/h1>\n\n    <div class=\"sasor-refund-divider\"><\/div>\n\n    <p class=\"sasor-refund-intro\">\n        At <strong>SASOR\u00a9 \u2013 South African School of Robotics<\/strong>,\n        we aim to provide clear and fair terms regarding refunds,\n        returns, exchanges and digital services. Please review this\n        policy carefully before making a purchase or payment through\n        our website.\n    <\/p>\n\n\n    <!-- BOOKS -->\n\n    <div class=\"sasor-refund-section\">\n\n        <h2 class=\"sasor-refund-heading\">\n            <span class=\"sasor-refund-number\">01<\/span>\n            Books\n        <\/h2>\n\n        <p class=\"sasor-refund-text\">\n            Books ordered specifically by request and delivered as\n            specified are generally not eligible for return or refund,\n            except where required by applicable law or where the item\n            is defective, damaged or incorrectly supplied.\n        <\/p>\n\n    <\/div>\n\n\n    <!-- ONLINE LESSONS -->\n\n    <div class=\"sasor-refund-section\">\n\n        <h2 class=\"sasor-refund-heading\">\n            <span class=\"sasor-refund-number\">02<\/span>\n            Online Lessons\n        <\/h2>\n\n        <p class=\"sasor-refund-text\">\n            Payments made for online lessons are generally\n            non-refundable once the lesson package, booking or service\n            period has commenced.\n        <\/p>\n\n        <p class=\"sasor-refund-text\">\n            Students are expected to complete lessons with their tutor\n            for the full duration that has been paid for.\n        <\/p>\n\n        <div class=\"sasor-refund-highlight\">\n            <strong>Please note:<\/strong>\n            Missed lessons, unused lesson time or a decision by the\n            student not to continue with booked lessons may not\n            automatically qualify for a refund.\n        <\/div>\n\n    <\/div>\n\n\n    <!-- VIDEO PAYMENTS -->\n\n    <div class=\"sasor-refund-section\">\n\n        <h2 class=\"sasor-refund-heading\">\n            <span class=\"sasor-refund-number\">03<\/span>\n            Video &amp; Subscription Payments\n        <\/h2>\n\n        <p class=\"sasor-refund-text\">\n            Payments made for access to online videos, tutorials,\n            digital learning content or subscription-based website\n            services are generally non-refundable once access has been\n            granted.\n        <\/p>\n\n        <p class=\"sasor-refund-text\">\n            Students are responsible for using the website and\n            available learning services within the period covered by\n            their payment.\n        <\/p>\n\n        <p class=\"sasor-refund-text\">\n            Where a monthly fee provides one month of access, any\n            unused portion of that access period will generally not\n            carry over or qualify for a refund.\n        <\/p>\n\n    <\/div>\n\n\n    <!-- REFUND APPROVAL -->\n\n    <div class=\"sasor-refund-section\">\n\n        <h2 class=\"sasor-refund-heading\">\n            <span class=\"sasor-refund-number\">04<\/span>\n            Approved Refunds\n        <\/h2>\n\n        <p class=\"sasor-refund-text\">\n            Where a refund is approved, it will normally be processed\n            using the original method of payment where possible.\n        <\/p>\n\n        <p class=\"sasor-refund-text\">\n            The time required for a refund to reflect may depend on\n            the relevant bank, card issuer, payment provider or\n            financial institution.\n        <\/p>\n\n        <div class=\"sasor-refund-highlight\">\n            Approval of a refund is subject to the circumstances of\n            the request, this policy and any rights available under\n            applicable South African law.\n        <\/div>\n\n    <\/div>\n\n\n    <!-- SALE ITEMS -->\n\n    <div class=\"sasor-refund-section\">\n\n        <h2 class=\"sasor-refund-heading\">\n            <span class=\"sasor-refund-number\">05<\/span>\n            Sale Items\n        <\/h2>\n\n        <p class=\"sasor-refund-text\">\n            Items purchased at a discounted or promotional price may\n            have different return or refund conditions.\n        <\/p>\n\n        <p class=\"sasor-refund-text\">\n            Where legally permitted, certain sale items may not be\n            eligible for refund unless the item is defective,\n            damaged, incorrectly supplied or otherwise qualifies for\n            a remedy under applicable law.\n        <\/p>\n\n    <\/div>\n\n\n    <!-- EXCHANGES -->\n\n    <div class=\"sasor-refund-section\">\n\n        <h2 class=\"sasor-refund-heading\">\n            <span class=\"sasor-refund-number\">06<\/span>\n            Exchanges\n        <\/h2>\n\n        <p class=\"sasor-refund-text\">\n            Physical items may be eligible for replacement where they\n            are defective, damaged or incorrectly supplied.\n        <\/p>\n\n        <p class=\"sasor-refund-text\">\n            Where an exchange is approved, the replacement will\n            generally be for the same item, subject to availability.\n        <\/p>\n\n        <p class=\"sasor-refund-text\">\n            To request an exchange, please contact SASOR\u00a9 using the\n            email address provided at the bottom of this page.\n        <\/p>\n\n    <\/div>\n\n\n    <!-- GIFTS -->\n\n    <div class=\"sasor-refund-section\">\n\n        <h2 class=\"sasor-refund-heading\">\n            <span class=\"sasor-refund-number\">07<\/span>\n            Gifts\n        <\/h2>\n\n        <p class=\"sasor-refund-text\">\n            Where an item was clearly identified as a gift at the time\n            of purchase and was delivered directly to the recipient,\n            an approved return may be processed as a gift credit where\n            appropriate.\n        <\/p>\n\n        <p class=\"sasor-refund-text\">\n            Where the purchase was not identified as a gift, any\n            approved refund may be processed back to the original\n            purchaser or original payment method.\n        <\/p>\n\n    <\/div>\n\n\n    <!-- SHIPPING RETURNS -->\n\n    <div class=\"sasor-refund-section\">\n\n        <h2 class=\"sasor-refund-heading\">\n            <span class=\"sasor-refund-number\">08<\/span>\n            Shipping Returns\n        <\/h2>\n\n        <p class=\"sasor-refund-text\">\n            Where a physical item is returned, the customer may be\n            responsible for the cost of return shipping unless the\n            return is due to an error, defect or other circumstance\n            for which SASOR\u00a9 is responsible or where applicable law\n            provides otherwise.\n        <\/p>\n\n        <p class=\"sasor-refund-text\">\n            Original or return shipping charges may be non-refundable\n            where legally permitted.\n        <\/p>\n\n        <p class=\"sasor-refund-text\">\n            Delivery and exchange times may vary depending on the\n            customer&#8217;s location and the delivery provider.\n        <\/p>\n\n        <p class=\"sasor-refund-text\">\n            For higher-value items, customers should consider using a\n            traceable delivery service and appropriate shipping\n            insurance.\n        <\/p>\n\n        <div class=\"sasor-refund-highlight\">\n            SASOR\u00a9 cannot confirm receipt of a returned item until the\n            item has physically been received or delivery has been\n            verified.\n        <\/div>\n\n    <\/div>\n\n\n    <!-- LIABILITY -->\n\n    <div class=\"sasor-refund-section\">\n\n        <h2 class=\"sasor-refund-heading\">\n            <span class=\"sasor-refund-number\">09<\/span>\n            Liability &amp; Service Expectations\n        <\/h2>\n\n        <p class=\"sasor-refund-text\">\n            SASOR\u00a9 aims to provide educational products and services\n            to a reasonable professional standard. Individual\n            learning experiences, preferences and expectations may,\n            however, differ between students and website users.\n        <\/p>\n\n        <div class=\"sasor-refund-legal\">\n\n            <h3>\n                Limitation of Liability\n            <\/h3>\n\n            <p>\n                To the maximum extent permitted by applicable law,\n                SASOR\u00a9 \u2013 South African School of Robotics, its\n                directors, officers, employees, agents, contractors,\n                interns, suppliers, service providers, licensors and\n                associated persons will not be liable solely because a\n                student or website user is dissatisfied with an\n                educational product, lesson, video, tutor, resource or\n                other service. Nothing in this policy is intended to\n                exclude any legal right or remedy that cannot lawfully\n                be excluded.\n            <\/p>\n\n        <\/div>\n\n    <\/div>\n\n\n    <!-- CUSTOMER RESPONSIBILITY -->\n\n    <div class=\"sasor-refund-section\">\n\n        <h2 class=\"sasor-refund-heading\">\n            <span class=\"sasor-refund-number\">10<\/span>\n            Customer Responsibilities\n        <\/h2>\n\n        <p class=\"sasor-refund-text\">\n            Before purchasing a product or service, customers should\n            ensure that they understand:\n        <\/p>\n\n        <ul class=\"sasor-refund-list\">\n            <li>The product or service being purchased.<\/li>\n            <li>The applicable price and payment terms.<\/li>\n            <li>The duration of any subscription or lesson package.<\/li>\n            <li>Any technical requirements for accessing digital content.<\/li>\n            <li>The refund and exchange conditions applicable to the purchase.<\/li>\n        <\/ul>\n\n    <\/div>\n\n\n    <!-- NEED HELP -->\n\n    <div class=\"sasor-refund-section\">\n\n        <h2 class=\"sasor-refund-heading\">\n            <span class=\"sasor-refund-number\">11<\/span>\n            Need Help?\n        <\/h2>\n\n        <p class=\"sasor-refund-text\">\n            If you have a question regarding a refund, return,\n            exchange, damaged item, payment or online service, please\n            contact SASOR\u00a9 and provide the relevant order or payment\n            information.\n        <\/p>\n\n    <\/div>\n\n\n    <!-- CONTACT -->\n\n    <div class=\"sasor-refund-contact\">\n\n        <h3>\n            Refund or Return Question?\n        <\/h3>\n\n        <p>\n            Contact SASOR\u00a9 for assistance regarding purchases,\n            returns, exchanges, subscriptions or online services.\n        <\/p>\n\n        <a href=\"mailto:info@sasor.africa\">\n            info@sasor.africa\n        <\/a>\n\n    <\/div>\n\n\n    \n\n\n<\/div>\n\n<\/section>\n\n<\/div>\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6984d6ac e-grid e-con-full e-con e-parent\" data-id=\"6984d6ac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41d12132 elementor-align-center animated-slow elementor-invisible elementor-widget elementor-widget-button\" data-id=\"41d12132\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/sasor.africa\/?page_id=498\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\ud83c\udfafMission Statement<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d5e3d9d elementor-align-center animated-slow elementor-invisible elementor-widget elementor-widget-button\" data-id=\"1d5e3d9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/sasor.africa\/?page_id=3\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\ud83d\udd12\ud83d\udee1\ufe0fPrivacy Policy<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e29cf6d elementor-align-center animated-slow elementor-invisible elementor-widget elementor-widget-button\" data-id=\"3e29cf6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/sasor.africa\/?page_id=675\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\ud83d\udcdc\ud83d\udccbTerms &amp; Condtions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7649a290 elementor-align-center animated-slow elementor-invisible elementor-widget elementor-widget-button\" data-id=\"7649a290\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-pulse\" href=\"https:\/\/sasor.africa\/?page_id=261\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\ud83d\udd04Refunds &amp; Returns Policy<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refunds and Returns Policy \ud83d\ude80 Start Learning \ud83d\udcda Book Store \ud83d\udcdd Exam Prep SASOR REFUND &amp; RETURNS POLICY Facebook X-twitter [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-261","page","type-page","status-publish","hentry","pmpro-has-access"],"_links":{"self":[{"href":"https:\/\/sasor.africa\/index.php?rest_route=\/wp\/v2\/pages\/261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sasor.africa\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sasor.africa\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sasor.africa\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sasor.africa\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=261"}],"version-history":[{"count":21,"href":"https:\/\/sasor.africa\/index.php?rest_route=\/wp\/v2\/pages\/261\/revisions"}],"predecessor-version":[{"id":736,"href":"https:\/\/sasor.africa\/index.php?rest_route=\/wp\/v2\/pages\/261\/revisions\/736"}],"wp:attachment":[{"href":"https:\/\/sasor.africa\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}